How can we help?

Tap "Book a Ride" on the home screen. Enter your pickup location, drop-off address, and select your service type. Review the fare and confirm. A driver will be assigned shortly after.

Yes! Select "Schedule Later" during booking to pick any date and time up to 60 days ahead. Minimum advance notice is 90 minutes.

Yes, you can add up to 3 extra stops during booking. Each additional stop costs $10.

Yes. Toggle "I'm booking for someone" in the booking form. Enter their name and phone number — their contact details will be shared with the driver.

We offer three services: Drive Home (standard valet), Airport Valet (your car collected from Changi Airport), and Chauffeur (3-hour booking with a premium driver).

Standard Drive Home (9PM–3AM) starts at $48. Morning Drive Home (3AM–5AM) starts at $58. Airport Valet starts at $48. Chauffeur (3 hrs) is $90 for a 4-seater or $110 for a 6-seater. Extra stops cost $10 each.

No hidden fees. The full fare breakdown is shown before you confirm your booking. The only additional charges possible are waiting fees (for extended waits) and cancellation fees if you cancel after a driver is assigned.

We accept Cash / PayNow (paid directly to the driver) and Credit/Debit Card (charged online at booking via Stripe). Choose your preferred method at checkout.

Cancellations before a driver is assigned are free. After a driver is assigned, a $30 cancellation fee may apply.

Yes! Enter your promo code in the "Promo Code" field on the booking form before confirming. Codes can offer either a percentage or fixed dollar discount.

Yes. Once a driver is assigned, you'll receive a tracking link. Open it to see your driver's live location on the map, along with an ETA to your dropoff.

Yes. Once a driver is assigned, an in-app chat opens on the tracking page. You can send text messages to your driver directly from there.

Yes, if your ride is still in PENDING or CLAIMED status, you can edit the pickup and drop-off address directly from the tracking page.

Tap "Cancel Ride" on the tracking page. If no driver has been assigned, it's free. A cancellation fee may apply if a driver is already on the way.

We operate from 9PM to 5AM daily (Standard and Morning tiers). Airport Valet is available as a scheduled service at any time. Chauffeur rides can be booked in advance for any hours.

Standard rate (9PM–3AM) is $48 base. Morning rate (3AM–5AM) is $58 base, reflecting the higher demand and driver availability challenges in the early morning.

Yes, we operate on all days including public holidays. Surge pricing may apply on peak holiday nights.

All drivers on the VALET.SG platform are background-checked and professionally vetted before being approved. They hold valid Singapore driving licences.

Contact our support through the in-app chat, or email us. All rides are logged with driver details, route, and timestamps so we can investigate any issues quickly.

Your own vehicle insurance covers the ride as it's driven on your behalf. Our drivers are experienced and trained professionals. Please ensure your vehicle insurance is current.

No. You can book as a guest by entering your name, phone, and email. However, creating an account lets you save vehicles, addresses, and view your ride history.

Go to My Profile → My Addresses and tap "Add Address". Give it a label like "Home" and it will appear as a quick-fill shortcut on the booking form.

Go to My Profile → My Garage and tap "Add Vehicle". Save your car's brand, colour, plate number, and transmission so you don't have to enter it each time.

Yes! After your ride is completed, a rating prompt will appear. You can give 1–5 stars and leave optional feedback. Ratings help maintain quality across the platform.